How DropLink works

Overview

DropLink solves a single problem: customers asking ten times where their parcel is. The principle fits on one line.

What DropLink does

• Create an order from the customer name, your photos and a tracking number.
• Generate a unique tracking page, in your colors, that the customer opens without an account.
• Pull carrier information and move the status forward automatically.
• Give you an overview: shipments in progress, parcels with no movement, links opened.

What DropLink does not do

DropLink is not a marketplace and does not manage your catalog. You will find no products, quantities, prices, cart or revenue: that data belongs to your shop, not to your tracking.

Creating your account

1. 1
   Open an account

   By email or with Google, from the sign-up page. No credit card is required.

2. 2
   Name your shop

   The name and logo appear at the top of every customer page.

3. 3
   Create your first order

   You get a link to share right away.

Setting up your brand

The My brand screen is an editor for your customer page, not a plain form: every change shows immediately in the preview.

Creating an order

The Create an order button sits on the orders list. The form fits in three blocks, with the customer page preview alongside.

1. 1
   Customer details

   The customer's name or handle, as free text: it creates no account.

2. 2
   Photos and videos

   Drop your files: the order, the packing, the sealed parcel.

3. 3
   Tracking and shipping

   Paste the tracking number. DropLink recognizes the carrier and starts querying it.

Photos and videos

Media are the heart of DropLink: they replace the back-and-forth messages. Add them by drag and drop or by picking files, and reorder them with the mouse or the keyboard.

• Photos and videos are accepted. The first image is used as the cover.
• Twenty media per order, up to three of them videos.
• The customer opens each photo full screen, and plays videos without leaving the page.

Carrier and tracking

You have no status to enter. Paste the tracking number: DropLink queries the carrier and updates the page.

Carriers

The carrier is recognized from the tracking number. The Analytics screen shows how your shipments split between carriers.

Order statuses

The tracker has four steps, and it never goes backwards. Finer detail lives in the tracking history, not in the tracker.

The customer link

Every order has its own link. Your customer opens it without an account, on mobile or desktop, and finds your photos, the parcel status, the movement history and your contact details if you filled them in.

• Your logo, the shop name and your social links.
• The order reference and the estimated delivery date.
• A progress tracker: Preparation, Shipped, In transit, Delivered.
• Your photos and videos of the order.
• The carrier and the tracking number.
• The detailed history of tracking events.

Shipments

The Shipments screen groups all your parcels, regardless of orders. It is the view to open when you look for what has stopped moving: the default sort brings immobile parcels to the top.

Analytics

Analytics measure your use of DropLink and the effectiveness of your tracking. No revenue data appears: DropLink does not know your prices.

On top of that: order trends over 7, 30 or 90 days, status breakdown, carrier usage and recent activity.

Notifications

Your customer can ask, from their order page, to be notified by email. They confirm their address, then receive at most three messages — shipped, in transit, delivered — each with an unsubscribe link. They never create an account.

Settings

• Account: name, email and password; the email and password only change with your current password.
• Preferences: interface language. The language of customer pages is set in My brand.
• Security: two-factor authentication, active sessions, account deletion.
• Data: export your data, delete everything; every destructive action asks for confirmation.
• Subscription: your current plan, Free or Pro, and the upgrade to Pro.
• Support: help center.

Free and Pro

DropLink has a free plan and a Pro plan. The free plan allows 5 orders in total: it is a lifetime quota that does not reset each month. Pro raises it to 300 orders per month and removes DropLink branding from the page your customer sees.

Frequently asked questions

Contacting support

A question not answered here? Write to us at contact@droplink.fr: every message reaches the product team.

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