Terms and conditions of use

01Purpose

These terms govern access to and use of the DropLink service, available at droplink.fr. They form a contract between Mahfoud SEDDIKI, sole trader, publisher of the service (see the legal notice), and any person who creates an account, referred to below as “the seller”.

The seller's customer who views an order page has no account and is not a party to this contract. Their business relationship is with the seller, not with DropLink.

02The service

DropLink is a tracking and communication service, not a marketplace. The seller creates an order and adds photos or videos and a tracking number; DropLink generates a private page, reachable through a link that cannot be guessed, and queries the carrier to keep the status up to date.

What the service does not include

• No sale and no payment between the seller and their customer: DropLink knows neither the seller's prices nor their margins.
• No parcel delivery: DropLink is neither a carrier nor a shipping intermediary.
• No guarantee on delivery times, which depend on the carrier chosen by the seller.

An order's link never changes. The seller can revoke it at any time, which disables it permanently and generates a new one.

03Account

• Creating an account requires a valid email address, or signing in with Google.
• The seller guarantees that the information provided is accurate and keeps it up to date.
• Credentials are personal and confidential. The seller is responsible for all activity carried out from their account.
• Two-factor authentication is available in the settings and recommended.
• The service is open to professional sellers and private individuals alike, provided they are of legal age.

04Your content

The photos, videos and information the seller uploads remain their property. The seller grants DropLink the license strictly necessary to provide the service: storing these files and displaying them on the order page reachable through the link. This license ends when the content or the account is deleted.

The seller guarantees that they hold the rights to the published content, and undertakes not to include sensitive data or identifying details that are not needed to track the order. DropLink acts as a host: it does not review uploaded content in advance.

05Prohibited uses

• Publishing unlawful, infringing, violent, hateful or sexual content.
• Using the service to mislead a customer about the nature, origin or existence of a shipment.
• Entering fake tracking numbers or numbers belonging to third-party shipments.
• Trying to access another account's orders, or to enumerate order links.
• Circumventing the limits of the plan subscribed to, automating requests in bulk or degrading the service.

06Reporting and removal

Anyone can report content they consider unlawful by writing to contact@droplink.fr. Every report is reviewed by a person, and the account concerned may be suspended as a precaution: its pages then immediately stop being served.

Content can also be reported from the report page, linked from the site's legal pages.

The seller is told the reason for a block and can contest it from their account.

07Subscription

• The Pro subscription is collected by Lemon Squeezy, reseller and issuer of the invoice, under its own terms of purchase. DropLink neither sees nor stores any card data.
• It renews every month until canceled.
• A failed payment returns the account to the free plan; a successful payment restores the Pro plan.
• No refund is made for a period that has started.

If you are a consumer, you have the right of withdrawal provided by law; it is exercised with Lemon Squeezy, reseller of the subscription, under its terms of purchase.

08Termination

The seller can cancel their Pro subscription at any time from their Lemon Squeezy customer portal: the Pro plan stays active until the end of the period already paid.

The seller can delete their account at any time from the settings, once any subscription has been canceled: DropLink refuses deletion while a charge can still occur. Deletion is immediate and removes orders, media and tracking; links already sent stop working. Only the following remain, as the privacy policy describes: the email address and the sign-up and deletion dates, for one year under the host's obligations, then erased automatically; the archives of subscription events, without name, email or card, for three years; the log of administration access. A suspended account cannot be deleted from the settings: the request is then made to contact@droplink.fr.

DropLink may terminate an account in the event of a breach of these terms, or with reasonable notice if the service is discontinued.

09Availability

DropLink strives to keep the service continuously available, without guaranteeing that it will never be interrupted. The service may be interrupted for maintenance, may change, or may be discontinued.

Automatic status updates depend on the information sent by carriers. Data that is unavailable, late or wrong on the carrier's side cannot be attributed to DropLink.

10Intellectual property

The DropLink brand, its logo, interface, texts and code are the property of Mahfoud SEDDIKI. No reproduction, extraction or reuse is permitted without written consent. The seller keeps full ownership of their brand, logo and content.

11Liability

• DropLink is responsible for providing the service: hosting content, generating links, showing the statuses sent by carriers.
• DropLink is not responsible for the reality of the sale, the conformity of the products, delivery times, or disputes between a seller and their customer.
• The seller alone is responsible, toward their customers, for the information they publish on their order pages.
• Subject to the mandatory provisions protecting consumers, DropLink's liability is limited to direct and foreseeable damage, up to the amounts paid over the last twelve months.

12Personal data

The processing of personal data is described in the privacy policy, which sets out the data collected, its purposes, its retention periods and the rights of the people concerned.

Data of the seller's customers (Article 28 GDPR)

For the information the seller enters or uploads about their customers — name, photos, tracking number — the seller is the controller and DropLink acts as processor, on the seller's instructions only: providing order pages and parcel tracking. As such, DropLink:

• uses this data only to provide the service;
• protects it with appropriate security measures and imposes the same obligations on its own providers;
• uses the providers listed in the privacy policy;
• helps the seller answer requests from their customers;
• deletes the data when the orders or the account are deleted;
• informs the seller of any data breach that concerns them.

It is up to the seller to inform their customers of this processing.

13Changes to the terms

These terms may change. Any substantial change is notified by email or in the application at least thirty days before it takes effect. Continuing to use the service after that date constitutes acceptance. The version in force is dated at the top of the page.

14Governing law and disputes

These terms are governed by French law. In the event of a dispute, the parties first seek an amicable solution. Failing that, a dispute with a professional seller falls within the jurisdiction of the courts of Nanterre; a consumer keeps the benefit of the jurisdiction rules and protective provisions provided by law.

For any question about these terms: contact@droplink.fr.